Power Maintenance (Resolved)
  • Priority - Low
  • Affecting Server - Titanium
  • On 21st June from 09:00 to 17:00 BST engineers are performing maintenance to an STS power switch system that supplies a proportion of our Reading data centre.

    During the window it will be put into maintenance bypass. Services will still be protected by the A side UPS system but unable to transfer to the B side UPS system.

    No interruption is anticipated but it is an ‘at risk’ period with reduced level of redundancy.

  • Date - 21/06/2017 09:00 - 22/06/2017 10:28
  • Last Updated - 07/06/2017 11:01
Data Centre Network Issue (Resolved)
  • Priority - High
  • Affecting Other - Data Centre
  • UPDATE: Power and network were restored around 10:30, servers and racks were subsequently reset. Operations teams in the DC are monitoring the situation and also determining why the UPS power service did not come into play during the outage. Please accept our and hte DC's apologies for any inconvenience caused, this affected a significant amount of servers in the DC.

     

    The data centre is reporting a power and network issue which they are feverishly working to resolve. The issue has affected all servers located in the 3 facilities. All servers are up and functioning, but the power/network issue is preventing any access from the outside world. We will keep you posted on the issue and continue to pursue an urgent resolution.

  • Date - 15/11/2016 10:44 - 04/05/2017 10:52
  • Last Updated - 24/05/2017 16:49
HyperV maintenance (Resolved)
  • Priority - Medium
  • Affecting Other - Virtual Private Servers
  • Maintenance will take place on our HyperV Standalone platform on the 22nd, 23rd, 24th, and 25th, 26th, 29th and 30th May between 1am and 6am BST which will result in individual nodes being rebooted.

  • Date - 22/05/2017 01:00 - 31/05/2017 10:27
  • Last Updated - 22/05/2017 09:26
UPS Maintenance (Resolved)
  • Priority - Low
  • Affecting Server - Titanium
  • Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Date - 22/05/2017 09:25 - 24/05/2017 16:49
  • Last Updated - 22/05/2017 09:26
Network Maintenance (Resolved)
  • Priority - Low
  • Affecting Other - Network
  • On May 8th 2017 between 0100 and 0400 UTC (0200 to 0500 BST) one of our Internet Transit suppliers will be performing maintenance in their network to update software on their equipment. During this time traffic between our network and some parts of the Internet may take different paths which may have higher latency. We expect that this will have no impact on the vast majority of customers and there will be ample spare capacity elsewhere within our network in the event of this connection becoming unavailable.

  • Date - 08/05/2017 01:00 - 22/05/2017 09:23
  • Last Updated - 04/05/2017 15:47
Network Maintenance (Resolved)
  • Priority - Low
  • Affecting Other - Network
  • On May 11th 2017 starting at 2000 BST through to May 12th 2017 at 0600 BST maintenance will take place on our network between our Reading datacentre and our Telehouse PoP. During this time we will re-route traffic via another path within our network in order to minimise disruption to customers. There is ample capacity elsewhere in our network to support this traffic.

  • Date - 11/05/2017 19:00 - 22/05/2017 09:23
  • Last Updated - 04/05/2017 15:47
PHP Version Upgrade (Resolved)
  • Priority - Low
  • Affecting Server - Titanium
  • Please note that we are upgrading PHP to version 5.5.30

    The previously compiled version 5.4.45 is now End of Life and no longer supported by the developers, as such it is imperative that we maintain the latest update.

    All modern and updated site scripts should be compatible with this version, but if you want to run a different version of PHP, please be aware that you select which version you wish use from within your Control Panel: You will find a link to 'Select PHP Version' in the Software section.

  • Date - 19/10/2015 08:41 - 11/11/2015 09:16
  • Last Updated - 19/10/2015 08:49

Server Status

Below is a real-time overview of our servers where you can check if there's any known issues.

Server Name HTTP FTP POP3
Iridium
Osmium
Platinum
Titanium